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I havea been using this product for about two years. It keeps my espresso machine clean and working efficiently. I also clean my machine thoroughly every time that I decalcify. Also, keeping it wiped and clean on a daily basis has kept my machine looking new and working well.
When I called CS, they told me to use the Durgol. I use it almost everyday and since buying it, I have descaled it usually once a month, even though the automatic descaler indicator did not warn me to do so. I bought a De Longhi Magnifica Super Automatic espresso machine from Starbucks about 2 years ago. Thank goodness they did. I was using the descaler that was sold at Starbucks not knowing that the powder was actually not good for the internal components of the machine. Eventually, the steam wand would not work and I would constantly get a message that the beans were too fine and to adjust the grinder. After 1 cycle of descaling and dark, dirty deposits, the steam wand was back to normal. Yeah.
Before purchasing Durgol I read through the Amazon custmoer reviews. It's great product that unclogged my espresso machine, which now brews the perfect espesso and frothy, steamed milk. One person had the same espresso machine as me (Breville Cafe Roma) and the product had worked as promised. Same here. The only thing I would recommend is that the instructions indicate only one time through with fresh water after decalifying is necessary. I would suggest at least twice or even three times to get all the Durgol cleaned out, and you'll be amazed at how much stuff will still be coming out of your machine.
This is a good product and easy to use. We have an espresso machine and this is the best product I have used. I do think it's a bit expensive to buy on line with the high shipping charges and am glad I now know where to find it locally.
The De Longhi has an automatic sensor that tells us when to descale and we keep at least 2 bottles of Durgol on hand so we are always ready. We first came across this product as a sample included with our coffee machine purchased through Starbucks (we have a de Longhi). This was the easiest de-scale we had ever performed, so have continued to use this product for the past six months on both of our machines. This has lead to a longer life span for our coffee machines and keeps the coffee free flowing. Try it and see, I am certain you'll never go back to the powders you have to mix.
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